Envisioning the future of digital banking | Sunday Observer

Envisioning the future of digital banking

Harsha Wanigatunga
Harsha Wanigatunga

As digitalization grows at a very fast pace, technology is redefining the way we live, the way we work and the lifestyle we lead. As technology evolves, banks need to actively work towards integrating new technologies to serve customers better.

Innovation and technology have become game changers in revolutionizing the landscape of the financial industry where banks are compelled to evolve to sustain their growth in the modern world.

Chief Information Officer (CIO) Harsha Wanigatunga said, “Seylan Bank is a fast evolving bank and thus we are always on top of technology in this digital era in multiple ways to serve our valued customers better. Our focus has always been to offer innovative banking solutions, where the user experience is great and highest level of security is ensured.

Given this the Bank continues to focus on the key pillars of customer convenience, security, innovative technology and process optimization to offer an unparalleled digital banking experience to our customers. With our digital transformation, we are not only looking at providing financial solutions digitally but also fulfilling the needs and aspirations of our customers as well. The Bank is continuously working on improving its back-end and customer touch points to offer a frictionless, convenient and secure banking experience.

Our IT team consists of highly competent industry experts who have been in the financial industry and are focused on developing innovative solutions that will further improve our customers’ User Experience (UX).

Our payment systems comply with Payment Application Data Security Standard (PA DSS) and our infrastructure is PCI - DSS aligned. Staying relevant and up to date with modern security requirements is a challenging process, and it requires continuous research and development to adopt new approaches and technology to keep abreast with modern threats. It is in this backdrop that we have invested and deployed state of the art security architecture to ensure highest levels of security and to deliver cutting edge digital services.

Mobile banking is the future and a significant focus will be given to mobile banking as it has become a game changer in the banking industry. We have aligned our services with digital banking to offer efficient banking facilities at a single touch to our customers. While we continue to have SMS banking for customers that don’t use smartphones, we strongly believe that the future of banking heavily relies on smartphones and we are optimizing our mobile platforms towards this end. For customers who are more comfortable in working on larger screens we offer a state of the art Internet Banking Facility, where ease of use, security and offerings are continuously being enhanced.

From Leadership planning to customer convenience, our plans are developed in a way that technology becomes the core enabler across all pillars of Seylan Bank’s strategy. Driving this growth, we are able to empower our employees with modern technology and enable them to deliver a more unique experience to our customers in every single way.”