Microimage HCM Cloud, a global digital HR platform unveils ‘Mia’ HR Chatbot which will revolutionise the way organisations deliver HR services to their employees, a company spokesman said.
Employees who engage with this digital virtual HR Assistant could simply ask questions such as “How much leave balance do I have?”, “Can I take a day off next Wednesday”, and “I’d like to request for a service reference letter?” to many other requests.
This multi-channel conversational chatbot allows employees to engage 24x7 for a range of service requests from leave management, inquiring about company policies to various ad-hoc service requests.
‘Mia’ could be accessed quite easily from multiple channels such as a web chat interface, skype, and facebook messenger. ‘Mia’ will be continuously improved by Microimage HCM Cloud team to ensure it delivers an outstanding service, thereby eventually to completely eliminate human intervention for mundane requests and exploration of information.
“We are excited to announce Mia which will allow organisatons to deliver digital employee experience for service requests as organisations rapidly move towards embracing digital transformation” said Harsha Purasinghe, CEO of Microimage HCM.
Today, workplaces and workforces are rapidly embracing digital technology, and organisations’ HR needs to keep up with this pace and deliver outstanding digital engagement experiences for all stakeholders.
“In this era where majority of the workforce is rapidly becoming millennials and next gen who are digital natives, organisations’ HR needs to rapidly innovate to keep employees engaged and provide them outstanding service through a channel they are familiar and always on,” Purasinghe said.
Chatbots are one of the most trending topics in tech at the moment and HR departments are also looking at ways and means of taking advantage of Robotics and AI to encourage more engagement within a large disparate workforce.
“We also see BOT technology being applied in other areas such as performance management and recruitment. Microimage is always looking forward to apply strategic initiatives to our HCM offering,” he said.