DFCC Bank gears for digital transformation | Page 2 | Sunday Observer

DFCC Bank gears for digital transformation

DFCC Bank has partnered with Novustech Lanka to carry out a modernised approach to enhance the customer experience across all touch points.

As a result of this partnership, DFCC Bank implemented the upgraded digital touch points and went live to provide enhanced customer experience with more accuracy and convenience. Outsourcing of ATMs, deployment of CRMs and implementation of a mobile staging app for high volume branches with priority queuing features in order to enhance the customer interaction and speedy service are the main inclusions of this partnership.