Marking another organisational milestone, Seylan Bank has been ranked number 1 in the banking category by LMD for customer service excellence.
As digitisation takes over day-to-day processes and automated systems handle customer services, it is important that organisations understand the role and importance of human interaction in successfully serving customers.
Considering this, Seylan Bank has strived to push the boundaries of customer service excellence, by optimizing all aspects of their operations towards delivering the ultimate customer experience.
Head of Marketing and Sales at Seylan Bank, Gamika de Silva said, “We are delighted to have been ranked number one for customer service excellence in the banking category.
“This win not only reflects our continuous efforts and commitment towards serving our customers, but it is a result of the dedication put forth by all our staff members across our network to provide top-notch customer service.
“As a customer-centric organization, we will continue to break barriers to adopt to the changing needs and wants of customers which will enable us to reach new heights of customer service,” he said.
The winners of the awards were selected through a survey conducted by LMD- one of the most prominent leading business magazines in Sri Lanka.
The survey covered 18 categories of service organizations and participants were asked to name the top 3 establishments under each segment for service excellence. Having been ranked first place this year, Seylan Bank continues to showcase exceptional service quality- setting them apart within the competitive banking industry.