Union Assurance adapts robust operating models in Covid-19 | Sunday Observer

Union Assurance adapts robust operating models in Covid-19

Staying connected to each other was vital to ensure business continuity
Staying connected to each other was vital to ensure business continuity

As the pandemic continues to change the way we do business across the globe, it leaves no industry immune from disruption. In the financial sphere, companies have had to adapt swiftly to keep employees safe and deliver a new normal of service to customers. Union Assurance is a case study of how a local company adapted in the wake of the lockdown, ramping up on its operations to ensure the continued protection of its employees and customers as it navigated through the new normal.

As one of Sri Lanka’s largest Life insurance providers backed by the John Keells Group- Sri Lanka’s largest conglomerate, Union Assurance was at the forefront in rising to the challenges of the pandemic with cutting-edge technology, comprehensive customer outreach programmes, agile working arrangements supported by awareness programmes for employees and customers.

Jude Gomes, Chief Executive Officer, Union Assurance stated, “It was a time for us to demonstrate resilience and adaptability as a responsible corporate citizen.

Our employees and our customers were counting on us for direction, and we were swift to adapt to unfamiliar territory and change our operating model largely because of our digital preparedness.

We had a formidable opportunity to live by our promise- Your Life, Our Strength, offering much needed support to our employees and customers and demonstrating that being a responsible insurer can be much more than a tagline.”

The greatest challenge faced by many companies was their inability to adapt to remote working arrangements.

A robust business continuity plan enabled Union Assurance to effectively adapt to working-from-home for 100% of its employees in the wake of the lockdown, making it one of the few companies that were swift to change key work processes and adapt digital infrastructure.  

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