Daraz partners Sri Lanka Post for package returns | Sunday Observer

Daraz partners Sri Lanka Post for package returns

Managing Director of Daraz Sri Lanka,  Rakhil Fernando and Post Master General  Ranjith Ariyaratne after signing of MoU.
Managing Director of Daraz Sri Lanka, Rakhil Fernando and Post Master General Ranjith Ariyaratne after signing of MoU.

Daraz, an online marketplace platform, has partnered with Sri Lanka Post to enable the easy return of packages for all its customers, through the extensive post office network.  

If a Daraz customer needs to return a package, it can be handed over to the nearest post office, thus minimising the time taken to process order returns and increasing accessibility across the country.  

Over 600 post offices under Sri Lanka Post have been registered as Daraz return drop-off locations under the first phase. The facility will be extended to the remaining 2,500–3,000 post offices in the future. 

Customers can return packages weighing up to three kg at any of the 650 post offices, in which the Daraz return flyer will be available. Neither Daraz nor the postal services will accept packages that do not adhere to this policy. Sri Lanka Post will then deliver the packages to the Daraz Sorting Centre within 48 hours. 

Managing Director of Daraz Sri Lanka, Rakhil Fernando said, “Ensuring customer convenience and providing a quick delivery and return service is essential to our business. Partnering with Sri Lanka Post that has an expansive reach across the island gives us the advantage of enhancing the experience of Daraz users, while customers benefit with convenience.    

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