DFCC Bank offers customers a seamless digital experience | Sunday Observer

DFCC Bank offers customers a seamless digital experience

15 November, 2020

DFCC Bank’s Virtual Wallet, one of the first mobile wallets to be launched in the banking industry in 2015, was upgraded recently by adding a new user interface and 18 new features such as checking bank balances, interest rates, maturity dates on fixed deposits and loan balances, and due date.

The DFCC Bank website was relaunched with novel features such as, an online application to open savings and special deposit accounts, applying online for a credit card of your choice, and even browsing through a credit card promotions page which is sorted based on the preference of the customer. 

In terms of digitalization, DFCC “MySpace Self Banking” concept introduces ATMs, CRMs, Cheque deposit kiosks and Pay-and-Go machines where customers can perform Cardless/Card based cash deposits, withdrawals, credit card payments, bill payments, cheque deposits.

Customers can also interact with the DFCC chat bot in a language of their preference, either on Facebook Messenger, Viber or in the website. A new normal feature that was introduced post lockdown is DFCC Video Chatz where customers can interact via video to a call centre agent.

DFCC CEO Lakshman Silva said, “With the Covid-19 pandemic, it was much easier for DFCC to adapt to the ‘new normal’, given that we already had various digital initiatives in place. From advancements in the DFCC Virtual Wallet app, to mobile units in place to deliver money to the customers.

It is safe to believe that we are on track to achieving our goal of being the most customer-centric and digitally enabled bank by 2025.”