DFCC Bank won the ‘Best Post-Covid Innovation award, at the Sri Lanka Association for Software Services Companies (SLASSCOM) RPA Awards 2020.
Falling under the Business Continuity Category, this accolade was received for the ‘Automated Debt Moratorium’ initiative, which automated the process of granting moratoriums to people or businesses affected by the Covid-19 pandemic.
The SLASSCOM RPA (Robotic Process Automation) Awards, includes the recognition and awarding of businesses that come together to innovate and redefine the world through their timely initiatives. Amidst the pandemic in 2020, the awards were held online, and DFCC Bank took home the prestigious award for ‘Best Post-COVID Innovation’, for the case study, ‘Automated Debt Moratorium’.
As per the circular introduced by the Government, DFCC Bank had initiated the task of providing relief for the people and businesses affected by Covid-19, with moratoriums set to be granted for over 10,000 loans.
DFCC CEO Lakshman Silva said, “DFCC Bank has constantly strived to integrate technology into our processes to enhance the overall banking experience of our customers. Adopting emerging and disruptive technology has been at the forefront for us, and RPA is one of many such technologies ventured into by DFCC in 2019, which has helped automate a variety of processes. The knowledge gained in this period allowed for quick application to challenges that arose during the pandemic period. Today, we ensure the safety of our employees, who provide customers with the relief needed, in an accurate and timely manner”.