ComBank launches “WhatsApp Banking” facility | Sunday Observer

ComBank launches “WhatsApp Banking” facility

10 January, 2021

The Commercial Bank of Ceylon has pioneered a ground-breaking product on the world’s most widely-used messaging platform WhatsApp to become the first Sri Lankan bank to offer Banking Services on the platform.

Commercial Bank’s WhatsApp Banking offers services to both account holders and non-customers, and importantly, can facilitate opening of accounts for those seeking to become customers, a Bank spokesman said. Customers of Commercial Bank of Ceylon can use this facility by typing ‘Hi’ on WhatsApp and sending the greeting to the designated number. A set of simple instructions such as entering numerical commands to receive the information they are looking for will follow, and the required information will be shared with the customer after he or she enters a unique One-Time-Password (OTP) sent by the Bank via SMS. A simple onetime registration process would be in place to verify the customer’s identity prior to sharing any sensitive data, ensuring sensitive data is secured and protected.

Account holders can access several services including finding out their account balance, viewing account history, or requesting a cheque book, while customers and non-customers can ask for fixed deposit rates and foreign exchange rates, self-register with the ComBank Digital app or open a new account through the Flash Digital Bank Account via WhatsApp Banking. 

The launch of this service eliminates the need for customers to visit a branch for basic banking services. WhatsApp Banking will function as an interim digital offering through which the Bank can reach busy customers inclined towards digitising their banking experience, the spokesman said.