Uber marks five years in Sri Lanka | Sunday Observer

Uber marks five years in Sri Lanka

17 January, 2021
 Uber driver partner follows safety guidelines
Uber driver partner follows safety guidelines

Uber marked its fifth year anniversary in Sri Lanka last week, during which it has served 1.8 million riders, completed over 53 million trips and created livelihood opportunities for 110,000 drivers.

In 2019, Uber added Moto to its product portfolio, ideal for short distance commutes at affordable price points.

Head of Sri Lanka, Uber, Subodh Sangwan said, “As we reach this milestone, we are committed to growing our business in Sri Lanka with continued and focused market and product innovations. As people start commuting in the new normal, we’ll continue to leverage our technology to help Sri Lanka ‘build back better’, offer mobility solutions that suit the changing needs of our riders, and support our community of drivers who are determined to earn despite the economic challenges brought about by Covid.”

During the pandemic, Uber launched several innovations such as Uber Medic, a dedicated service to transport frontline healthcare workers to and from their homes and health care facilities; and offered free rides worth Rs. 8.5 million.

The company has also updated its cancellation policy allowing riders and drivers to cancel trips if they don’t feel safe, driving a shared sense of responsibility for everyone using the platform.

Uber also relaunched its on-trip 24x7 Safety Helpline, which allows riders to get in touch with Uber’s safety team for an urgent, non-emergency issue, such as reporting a dispute or a break-down, while on a trip and up to one hour after the trip.