SLT-Mobitel signed an agreement with the National Water Supply and Drainage Board (NWSDB) to provide a Call Centre solution for the benefit of all citizens.
The agreement was signed at the National Water Supply and Drainage Board premises in Ratmalana recently between authorised signatories for NWSDB, Chairman Nishantha Ranatunga, and General Manager Thilina Wijetunga with CEO, SLT, Janaka Abeysinghe, and Lakmal Jayasinghe, Chief Enterprise and Wholesale Officer, representing SLT-Mobitel. Officials of both organisations were present.
Under the agreement, SLT-Mobitel will provide a comprehensive Call Centre solution with 1939 as the toll-free short code for citizens seeking NWSDB services.
The modern technological solution enables automated customer self-service and agent assisted voice call facilities. The Call Centre is also integrated through WhatsApp and a smart Chatbot via 0112 044800 (Add to phone contact list and say “Hi” via WhatsApp to link services) which brings solutions to customer’s fingertips on demand. The SLT-Mobitel solution will ensure the NWSDB provides a convenient service and enhance the quality of facilities extended to all citizens. Chairman, NWSDB, Nishantha Ranatunga said, “As a nation, we are experiencing a shift in consumer demands and a progressive channel was required to provide customers with information on services while at the same time maintaining our relationships. We partnered with SLT-Mobitel, recognised as the leader in spearheading technological innovations to provide a Call Centre solution that was more convenient and efficient driving NWSDB as a modern customer-centric organisation.”
Janaka Abeysinghe, CEO SLT said, “We recognise that the NWSDB plays a pivotal role in water management and sanitation services for the country.
SLT-Mobitel’s technical expertise and contact centre knowledge was used to implement a leading-edge contact centre solution for the NWSDB creating a unified approach to dealing with consumer queries, improving service delivery and sustaining consumer confidence.”