Sri Lanka Telecom (SLT) recently launched a new service, SLT BizChat, further broadening its ICT support to SMEs.
In an ever-evolving digital environment, it is essential to keep customers captivated around the clock and this is a belief of the global business community in modern era. SLT BizChat has been introduced to empower you with the latest automated chat bot solution.
A seminar was conducted for the business community and representatives recently at the Hatch auditorium in Colombo to explore the possibilities and effectiveness of improving self-customer service through BizChat.
Deputy General Manager, SLT, Thilak R. Thilakaratne explained how SLT BizChat can be used as an automated customer service officer to maintain customer support for 24 hours a day. SLT BizChat service developed as chat bot model using Artificial Intelligence allows businesses to take their business or service to customers, share information or give guidelines in a language preferred by the customer by way of a dialogue. It also highlighted the ability to provide services to a large number of customers simultaneously via the chat bot as it gets auto updated. He said that SLT BizChat is a secure, data-driven service that enables users to easily customise the technology. Entrepreneurs using SLT BizChat will connect directly to interactive forms, search bots, live-chat, as well as multilingual translation, data and information analysis, customer service management and integration with the Facebook Business Page.Deputy General Manager, SME Development Division of SLT, Ravin Tharinda stressed the importance of using digital technology for SMEs and the benefits of SLT BizChat.
BizChat can provide customer support for hotels, stores, online retailers, private hospitals, educational institutions, distributing goods among customers, supermarkets, real estate and any other services that need customer support through the internet, he said.
General Manager, SLT Digital Project, Mrs. Ishari Siriwardena, Deputy General Manager / SLT Digital Project, Dinesh Perera and Manager, Service Form, Ms. Dilshaani Wijeratne who assisted in the creation of SLT BizChat, also spoke.