Robotic Process Automation enhances efficiency and productivity | Sunday Observer

Robotic Process Automation enhances efficiency and productivity

20 December, 2020

Automation has become an indispensable phenomenon in each and every field with the emergence of new technologies. The experts in the business-oriented environments frequently stress on the need of having automation to make organisations more competitive.

The role played by automation, most importantly in the fields of finance, Human Resource (HR), health and banking is of paramount significance. The world, embattled with the Covid-19 pandemic is benefiting from automation.

You could hardly imagine the health hazards created by Covid-19, if automation could not have been in practice; banking services, online shopping, applying for passports, driving licences, paying the utility bills and telemedicine facilities are some of the areas where the people are mostly benefitted.

Robotic Process Automation (RPA) has emerged as one of the premier segments in the domain of technology to enable such processes. With the combination of Artificial Intelligence (AI) technologies with RPA, computer systems have been able to possess the cognitive capabilities to streamline their internal processes and drive efficiency.

Every industry could benefit from this capability and improve productivity and efficiency for all its citizens. The central benefits of RPA could be considered as lowering the cost, increasing the speed of the process, reducing the errors and improving productivity. It is presumed that cognitive RPA and AI are going to be the trend in every Government agency which is trying to gain better efficiency and productivity.

RPA is considered as a software robot which is able to imitate human actions while AI does the simulation of human intelligence by means of machines. Any organisation considers AI and RPA as the most outstanding technologies which can increase customer satisfaction and the morale of the employees simultaneously by bringing down the operational cost.


More cognitive capabilities are required as organisations take initiatives to automate their more complex business processes with data, gathered from the sources, such as e-mails, natural speeches, scanned documents and letters.

That is the reason why RPA combine and merge itself with AI technologies, such as speech recognition, chatbots, machine learning and Optical Character Recognition (OCR).

The use of software with AI and machine learning capabilities to manage repeatable tasks and high volumes which previously needed to be performed only by humans could be introduced as the RPA which is not only able to automate, but also able to diversify the business processes.

RPA is efficiently capable of executing time consuming and labour-intensive tasks, such as price comparison, processing HR information, invoice processing and extracting information from different formats.

Having an automation strategy cannot be ignored under the restricted circumstances of Covid-19, and that is why cognitive automation and all the other ancillary skill sets and tools come into play to enable a big vision for an automation strategy.