HNB PLC has received SO 9001:2015 certification for its Inward Remittance, Outward Remittance, and Centralised Operations Departments.
HNB, AGM, Operations, S. Nandakumar, “The establishment of centres of excellence is a key milestone in HNB’s journey, helping us continue fulfilling HNB’s promise of being a joy to bank with. The attainment of the ISO certification further reinforces HNB’s commitment to excellence.”
Involving a comprehensive review and documentation of processes, the certification process ensures alignment with ISO standards and best practices.
HNB Head of Process Excellence (Services), Christopher Thuraisingham said, “The achievement of ISO 9001:2015 certification for the Operations Departments is a significant step along the journey of process excellence and certification at HNB. This will serve to further strengthen the culture of continuous improvement and drive towards back office automation, via the infusion of robotic process automation, workflows and AI.”
