NDB becomes one of the first banks in Sri Lanka to revolutionise its banking with a digital transformation, by migrating the Bank’s customers to a digital, paperless platform to perform all activities in the Branch.
The Bank’s first Phygital proposition - NDB NEOS, was introduced with the launch of the branch in Fort where the physical presence of bank staff is coupled with a digitised experience.
This is NDB’s 109th branch, it adds value to the customer’s banking experience by ensuring human interaction and a personalised service while using sophisticated, state-of-the-art technology and quality customer support, a bank spokesman said.
“We have taken steps to reimagine customer journeys and redefine customer experience by providing truly digital experience with a human touch at this branch. We are proud to introduce some of the first-time innovations to the local banking industry. Namely; a comprehensive interactive digital platform connected to multiple devices, pad bot based queue management system, to totally paperless transactions processing; most importantly the successful implementation of RPA (Robotic Process Automation) at the NDB NEOS branch,” said NDB Digital Banking AVP Damitha Silva
This state-of-the-art platform stems purely from local talent, where the entire concept was brainstormed and developed by the NDB team. An upcoming local FinTech company provided the technical expertise, he said. The branch will add value to the service delivered by the Bank by enhancing the quality of information services and customer support. This will further enable the Bank to reduce operational costs while encouraging the customer base to use self-service devices for day-to-day transactions.
NDB Bank which is one of the first Corporates in Sri Lanka to receive the EDGE Certification, (the leading and only global certification for gender equality at work place), is the parent company of the NDB Group.
NDB was felicitated with two of the most coveted global banking awards – the ‘‘Bank of the Year in Sri Lanka 2018’ presented by The Banker UK, and NDB was also recognized as the Best Bank in Sri Lanka by the Global Finance Magazine, USA.