Seylan Bank PLC has been named the most popular banking service provider in Sri Lanka in the exclusive customer experience ranking announced by LMD, for the second consecutive year.
The ranking is based on a survey of Sri Lankan consumers on their most preferred brands across 18 sectors in terms of customer satisfaction and their perception of service quality, in a year full of challenges posed by the Coronavirus pandemic.
The customer excellence rankings published in the most recent edition of the LMD magazine, were the result of an extensive online survey undertaken in the third quarter of 2020, in which participants voted for their most preferred service brands inthe country.Most notably, Seylan Bank was ranked number one by customers in Customer Service Excellence, from among nineteen state and private sectorbanks.
“Customer service is a vital necessity in any industry be it banking or otherwise, something that is expected as a given by customers, and rightly so. The pandemic induced stress in customers made this even more clear, and Seylan Bank took extra care to offer an enhanced level of service to customers who were anxious for uninterrupted banking services, ensuring that they were served above and beyond their expectations at every touch point, both physical and digital,” said Gamika De Silva, Assistant General Manager, Marketing and Sales at Seylan Bank,