Mobitel reopened its refurbished customer care centre at its flagship store in Colombo 2 recently.
The latest among its many customer care centres across the country to undergo extensive refurbishment, it reflects a significantly enhanced outlook to ensure the steady delivery of Mobitel’s technologically sophisticated products and service offerings, a company spokesman said.
The state-of-the-art customer care centre offers enhanced customer convenience and comfort as a superlative experience for customers. The centre showcases the latest technologies pioneered by Mobitel, with areas for customers to engage with its Internet of Things (IoT) devices for smart living,a wide array of smartphones, and a gaming and robotics area as well.
The aim of refurbishing its customer centres is to deliver a superior experience to customers while simultaneously introducing them to the latest technologies which Mobitel is bringing to Sri Lanka for the first time to enhance customers’ lives, a company spokesman said.
Its focus on customer-centricity has ensured that all its product offerings are aligned towards empowering the consumer - inspiring it to introduce ground-breaking innovations. Care is inbuilt in Mobitel’s DNA. Built around the concept of customer centricity and the ‘Care’ promise, Mobitel’s service and call centers have earned the distinction of being the most responsive to customer needs.