25 April, 2021
Hapag-Lloyd Lanka, a subsidiary of Aitken Spence PLC and the local representative for Hapag-Lloyd AG-Hamburg was awarded the Best Customer Service Provider for the Europe Trade at the awards ceremony organised by the Institute of Chartered Shipbrokers (UK) – Sri Lanka Branch recently.
This award is a direct result of several customer-centric initiatives led by Hapag-Lloyd Lanka over the recent years, to align its competitive strategy with Hapag-Lloyd strategy 2023.
Hapag-Lloyd strategy 2023 focuses on high-quality service to customers, increasing the efficiency of its business processes and increasing organisational agility.