Ceylon Tobacco Company PLC (CTC), which introduced IWS (Integrated Work Systems) in 2015, obtained IWS Phase 1 certification in May this year, and one of the underlying factors that became the focus was ensuring ownership and buy-in at all levels – people driving and being the change.
CTC’s Operations Director Alexander Ugarte said, “We could not have achieved this without the passion and dedication of our people. Our talented employees have always been our biggest strength, and this is the culmination of all their hard work. This great achievement was only possible thanks to the persistent work and during this journey we were able to continue moving forward, looking for solutions and working as one team towards success.”
IWS is a comprehensive business transformation model that leads to end-to-end business transformation in a phased-out manner. When embedded, it enables a business to attain breakthrough results through 100% people ownership and involvement. Through capability building under the principle “Learn-Do-Teach” to give more empowerment and ownership to our people which results in a step change in how operations are carried out.
CTC’s IWS Manager Udara Viduranga said, “Our journey was not an easy one, especially in the past year with the challenges brought on by Covid. However, the team was bold and fast in how they approached these challenges, working to find the right solutions.”